FSHNTRP.au ("we", "us", or "our") operates a marketplace connecting anglers with vetted fishing charter operators. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
- Account information: name, email address, and password (hashed) when you register or sign in.
- Profile information: business name, contact number, website, and bio provided by charter operators.
- Booking information: trip details, dates, guest numbers, and contact details you submit with a booking request.
- Payment information: processed securely through Stripe; we do not store your full card details.
- Usage data: pages visited, device type, and approximate location, collected via cookies and analytics.
2. How We Use Your Information
- To create and manage your account and charter listings.
- To process booking requests and communicate with you about your trip.
- To process payments and refunds through our payment provider.
- To send review requests and respond to customer support enquiries.
- To improve our services, analyse trends, and prevent fraud or abuse.
3. Cookies & Analytics
We use cookies to remember your cookie consent choice and to understand how visitors use our site. We use Google Analytics to collect anonymised usage data. You can decline analytics tracking via the cookie banner shown on your first visit, and your choice is stored in your browser's local storage.
4. Third-Party Services
We rely on trusted third parties to operate our platform:
- Google: used for sign-in ("Sign in with Google") and website analytics. Google may use your data subject to its own Privacy Policy.
- Stripe: processes all payments securely. Your card details are handled by Stripe and never stored on our servers.
- Base44: our hosting and application platform provider, which stores account and booking data on our behalf.
5. Sharing Your Information
We share booking and contact details with the relevant charter operator so they can fulfil your trip. We do not sell your personal information to third parties. We may disclose information where required by law or to protect our rights and safety.
6. Data Retention
We retain your account and booking information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your account at any time.
7. Your Rights
You may access, correct, or request deletion of your personal information. To exercise these rights, contact us through our Contact page.
8. Security
We use reasonable technical and organisational measures to protect your information, including encrypted password storage and secure payment processing. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, for material changes, notify you through the platform.
11. Contact Us
If you have questions about this Privacy Policy, please reach out via our Contact page.